Terms & Conditions

We welcome your booking at The Marlbourough Lodge. See below for our payment terms and cancellations policy. See also the Bookings and Guest Information page for more information. 

We'd love to hear from you: +64 3 570 5700 | [email protected]

Lodge Tariff

Lodge rates include:

  • Premium Lodge Suite, Lodge Suite or Lodge Room
  • Pre-dinner drinks and canapes
  • Gourmet lodge-style dinner (excluding beverages)
  • Full continental and cooked breakfast options
  • Free Wi-Fi use throughout the lodge
  • New Zealand Goods and Services Tax (GST)

Rooms & Suites

  • The Lodge has 10 Suites: 4 Premium Suites (upstairs), 2 upstairs Suites, 2 downstairs Suites and 2 Lodge Rooms, plus a Twin Room which can be used as part of 2-4 bedroom Family Suite options.
  • Each Room & Suite has it's own private new ensuite featuring toilet, walk in shower and double vanity. Most Suites also have a two-person bath.
  • The Rooms have a queen bed and all Suites and Premium Suites have a king bed - all with double and twin options.
  • All Rooms & Suites are furnished with lounge chair(s), wardrobe, mini-fridge and Nespresso coffeemaker.

Room / Suite Capacity

All Rooms have a maximum capacity of 2 people.

Suites have a normal capacity of 2 people. However, for an additional charge, a rollaway bed can be added by arrangement for 1 child giving a maximum capacity of 3 people. Please enquire if you wish to add a rollaway bed.

Single Occupancy

There is a reduction in the Suite/Room rates for single occupancy. Please enquire.

Seasons

High season is 1 November until 30 April. Low season is 1 May until 31 October.

Minimum Length of Stay

No minimum length of stay except for 15 December – 5 January inclusive, which has a two night minimum length of stay. 

Child Policy

Children ten years and older are welcome to stay when we have other guests. Children of all ages are welcome when the lodge is booked exclusively. We offer Family Suite options and rollaway beds for children, by arrangement - please enquire.

Payment Terms

Standard Payments

  • Rooms may be “held” at no charge for a maximum of 10 working days and then must be confirmed with a deposit payment of 10% or released.
  • Deposit payment is refundable if cancelled more than 60 days out from the date of stay.
  • All bookings for The Marlborough Lodge must be paid in full 30 days prior to the date of stay.

Festive Season Payments

This applies to the festive season date range of 15 December to 5 January:

  • 25% deposit at the time of reservation.
  • Payment in full 60 days out from the date of stay.

Group Bookings Payments

For bookings of 4 Rooms/Suites or more:

  • 25% deposit at the time of reservation - deposit is non-refundable.
  • Payment in full 60 days prior to the date of stay.

Exclusive Lodge Use Payments

Applies to all reservations for Exclusive Use of the lodge including weddings and events:

  • 25% deposit at the time of reservation - deposit is non-refundable.
  • Payment in full 90 days prior to the date of stay.

Cancellation Policy

Standard Cancellations

  • Cancellation more than 60 days out from the date of stay – your 10% deposit will be fully refunded.
  • Cancellation within 60 days from the date of stay – 10% cancellation fee (loss of deposit).
  • Cancellation within 30 days from the date of stay – cancellation fee of 100% will be charged.

Festive Season Cancellations

This applies to the festive season date range of 15 December to 5 January:

  • Cancellation more than 90 days out from the date of stay – Cancellation fee of 10%.
  • Cancellation within 90 days from the date of stay – Cancellation fee of 25%.
  • Cancellation within 60 days from the date of stay – Cancellation fee of 50%.
  • Cancellation within 30 days from the date of stay – Cancellation fee of 100%.

Group Booking Cancellations

For bookings of 4 Rooms/Suites or more:

  • Cancellation more than 90 days out from the date of stay – Cancellation fee of 25%.
  • Cancellation within 90 days from the date of stay – Cancellation fee of 25%.
  • Cancellation within 60 days from the date of stay – Cancellation fee of 50%.
  • Cancellation within 30 days from the date of stay – Cancellation fee of 100%.
  • Amendments to number of rooms held:
    • Reductions in total rooms/suites held (25% change or less) can be may up until 60 days out without incurring cancellation fees.
    • Changes greater than 25% and/or less than 60 days out will incur the appropriate cancellation fee.

Exclusive Lodge Use Cancellations

Applies to all reservations for Exclusive Use of the lodge including weddings and events:

  • Cancellation more than 90 days out from the date of stay – Cancellation fee of 25%.
  • Cancellation within 90 days from the date of stay – Cancellation fee of 50%.
  • Cancellation within 60 days from the date of stay – Cancellation fee of 100%.

Would you like to book with us?

What our customers say

Our group of four wished we could have stayed longer here. One is considering having their wedding here. Thanks to all of you.

John & Lisa

The attention to detail in every respect has been fantastic - congratulations and many thanks from us both.

Richard & Elaine

Superb service, exquisite cuisine, excellent accommodation.

Roger & Tamara

Luxury escape to Marlborough. Spent one night in the premium suite and we had an amazing experience. Pictures do not do this place justice! The room and surrounding gardens were everything we expected and more. Highlights included walking around the surrounding vineyards, swimming in the heated pool, and finishing the day with a delicious meal sampling local wine, seafood, and cheese. Peter, the hotel manager, was a great source of local knowledge and overall the service was excellent.

Fegan - France