We welcome your booking at The Marlbourough Lodge. See below for our payment terms and cancellations policy. See also the Bookings and Guest Information page for more information.
We'd love to hear from you: +64 3 570 5700 | [email protected]
The Tariff
The Marlborough rates include:
- Premium, Deluxe & Queen Room
- Pre-dinner drink and canapes each evening
- Full continental and cooked breakfast options each morning
- Complimentary minibar - including wine & beer
- Twice daily service of room and evening turndown
- Complimentary Hi speed Wi-Fi use throughout the lodge
- New Zealand Goods and Services Tax (GST)
Rooms
- The Marlborough has 10 Rooms: Premium Room (4 upstairs and 2 downstairs), Deluxe Room (upstairs) and Queen Rooms (2 downstairs and 1 upstairs), plus a Twin Room which can interconnect through a bathroom to a Premium Room (upstairs).
- Each Room (except the Twin Room) has it's own private ensuite featuring toilet, large walk in shower and vanity. Premium and Deluxe Rooms also have a large seperate bathtub.
- The Premium & Deluxe rooms have a king bed - with the Premium Rooms being able to be split into a twin configuration. The Queens Rooms have a Queen Bed (non splittable).
- All Premium & Deluxe rooms are furnished with comfortable lounging chair(s), wardrobe, mini-fridge, Nespresso coffee machine
- Queen Rooms are furnished with small hanging space on wall, mini-fridge and Nespresso coffee machine
- All rooms have under floor heating in bathroom and individually controlled air conditioning
Room Size/Capacity
All Rooms have a maximum capacity of 2 people.
Premium Rooms have a normal capacity of 2 people. However, for an additional charge, a rollaway bed can be added by arrangement for a max of 1 child under the age of 16 years, (a maximum capacity of 3 guests). Please enquire if you wish to add a rollaway bed [email protected]
Seasons
Festive Season 23 December - 5 January, Peak season 1 October - 30 April, Low Season 1 May - 30 September
Minimum Length of Stay
23 December - 5 January (Festive Season) 3 night minimum stay. 1 November – 31 March inclusive, two night minimum length of stay. Outside of this there is no minimum length of stay - any questions please contact us [email protected]
Check in / Out
Check in is available from 2.00pm. Check out is available until 11.00am. Enquire whether late check out is possible. We do not accept Check in's or Check out's on 25 December (Christmas Day)
Child Policy
Children seven years and older are welcome to stay when we have other guests. Children of all ages are welcome when The Marlborough is booked exclusively. We offer a Family Room option by arrangement - please enquire.
Payment Terms
Standard Payments
- Rooms may be “held” at no charge for a maximum of 3 working days and then must be confirmed with a deposit payment of 10% or released.
- Deposit payment is refundable if cancelled more than 60 days out from the date of stay although a $250 administraton fee will be deducted
- All bookings for The Marlborough must be paid in full 30 days prior to the date of stay.
Festive Season Payments
This applies to the festive season date range of 23 December to 5 January:
- 25% non refundable deposit at the time of reservation.
- Balance of payment 90 days out from the date of stay.
Group Bookings & Exclusive Use - Please contact us at - [email protected]
Cancellation Policy
Standard Cancellations
- Cancellation more than 60 days out from the date of stay – your 10% deposit will be fully refunded.
- Cancellation within 60 days from the date of stay – 10% cancellation fee.
- Cancellation within 30 days from the date of stay – cancellation fee of 100% will be charged.
- Administration fee of $250 per booking is payable on all cancellations
- Covid - where the NZ Govt has determined that travel may not occur from your location in NZ or if we can not accept guests under their ruling we will transfer the amount paid to an alternative date or will refund if no other date can be found.
Festive Season Cancellations
This applies to the festive season date range of 23 December to 5 January:
- Cancellations 120 - 90 days from the date of stay - loss of 25% deposit
- Cancellation within 90 days from the date of stay – Cancellation fee of 100%.
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Administration fee of $250 per booking is payable on all cancellations
Group Bookings & Exclusive Lodge Use Cancellations Policy - provided on request - [email protected]