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Terms & Conditions

We welcome your booking at The Marlbourough Lodge. See below for our payment terms and cancellations policy. See also the Bookings and Guest Information page for more information. 

We'd love to hear from you: +64 3 570 5700 | [email protected]

Lodge Tariff

Lodge rates include:

  • Premium Lodge Suite, Lodge Suite or Lodge Room
  • Pre-dinner drink and canapes
  • Gourmet dinner (excluding beverages)
  • Full continental and cooked breakfast options
  • Free minibar
  • Free Wi-Fi use throughout the lodge
  • New Zealand Goods and Services Tax (GST)

Rooms & Suites

  • The Lodge has 10 Suites:  Premium Suites (4 upstairs and 1 downstairs), Lodge Suites (upstairs & downstairs) and Lodge Rooms (2 downstairs), plus a Twin Room which can be used as part of 2-4 bedroom Family Suite option.
  • Each Room & Suite (except the Twin Room) has it's own private ensuite featuring toilet, walk in shower and double vanity. Most Suites also have a two-person bath.
  • The Rooms have a queen bed and all Lodge Suites and Premium Suites have a king bed - with double and most with twin options.
  • All Suites are furnished with lounge chair(s), wardrobe or hanging space, mini-fridge and Nespresso coffee machine
  • Rooms are furnished with hanging space on wall, mini-fridge and Nespresso coffee machine

Room / Suite Capacity

All Rooms have a maximum capacity of 2 people.

Premium Suites have a normal capacity of 2 people. However, for an additional charge, a rollaway bed can be added by arrangement for  a max of 1 child giving a maximum capacity of 3 guest for an additional charge. Please enquire if you wish to add a rollaway bed.

Single Occupancy

There is a reduction in the Suite/Room rates for single occupancy. Please enquire.

Seasons

High season 1 November - 31 March, Shoulder Season 1 - 30 April & 1- 31 Oct, Low Season 1 May - 30 September

Minimum Length of Stay

No minimum length of stay except for 1 November – 31 March inclusive, which has a two night minimum length of stay. 

Check in / Out

Check in is available from 2.00pm.Check out is available until 11.00am. Enquire whether late check out is possible. We do not accept Check in's or Check out's on 25 December (Christmas Day)

Child Policy

Children eight years and older are welcome to stay when we have other guests. Children of all ages are welcome when the lodge is booked exclusively. We offer a Family Suite option by arrangement - please enquire.

Payment Terms

Standard Payments

  • Rooms may be “held” at no charge for a maximum of 7 working days and then must be confirmed with a deposit payment of 10% or released.
  • Deposit payment is refundable if cancelled more than 60 days out from the date of stay.
  • All bookings for The Marlborough Lodge must be paid in full 30 days prior to the date of stay.

Festive Season Payments

This applies to the festive season date range of 20 December to 5 January:

  • 25% deposit at the time of reservation.
  • Further 25% payable 90 days out from date of stay
  • Balance of payment 60 days out from the date of stay.
  • Festive Season surcharge of $575 per suite/room applies for Christmas Day (25 December) and New Years Eve (31st December)

Group Bookings Payments - Outside of Festive Season

For bookings of 4 Rooms/Suites or more:

  • 25% deposit at the time of reservation - deposit is non-refundable.
  • Payment in full 60 days prior to the date of stay.

Exclusive Lodge Use Payments

Applies to all reservations for Exclusive Use of the lodge including weddings and events:

  • 25% deposit at the time of reservation - deposit is non-refundable.
  • Payment in full 90 days prior to the date of stay.

Cancellation Policy

Standard Cancellations

  • Cancellation more than 60 days out from the date of stay – your 10% deposit will be fully refunded.
  • Cancellation within 60 days from the date of stay – 10% cancellation fee (loss of deposit).
  • Cancellation within 30 days from the date of stay – cancellation fee of 100% will be charged.

Festive Season Cancellations

This applies to the festive season date range of 20 December to 5 January:

  • Cancellations more than 90 days from the date of stay - loss of deposit
  • Cancellation within 90 days from the date of stay – Cancellation fee of 50%.
  • Cancellation within 60 days from the date of stay – Cancellation fee of 100%.

Group Booking Cancellations - Outside of Festive Season

For bookings of 4 Rooms/Suites or more:

  • Cancellation more than 90 days out from the date of stay – Cancellation fee of 25%.
  • Cancellation within 90 days from the date of stay – Cancellation fee of 25%.
  • Cancellation within 60 days from the date of stay – Cancellation fee of 50%.
  • Cancellation within 30 days from the date of stay – Cancellation fee of 100%.

Exclusive Lodge Use Cancellations - Outside of Festive Season

Applies to all reservations for Exclusive Use of the lodge including weddings and events:

  • Cancellation more than 90 days out from the date of stay – Cancellation fee of 25%.
  • Cancellation within 90 days from the date of stay – Cancellation fee of 50%.
  • Cancellation within 60 days from the date of stay – Cancellation fee of 100%.

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What our customers say

“It was a typically crisp Autumn evening so we started with a glass of bubbles and delicious canapés beside the huge outdoor fire. We could just as easily have settled into the comfy sofas inside the chapel, now transformed into a cosy space for pre-dinner drinks, wine tastings, and browsing a range of beautiful NZ-made gifts. This was not our first visit to The Marlborough Lodge, but the first since the change of guard the kitchen. The menu changes daily and is a showcase of local produce with a touch of European flair. Portions are generous and our plates were bare when they returned to the kitchen. That says it all. The Lodge effortlessly combines elegance with comfort and under Karen's stewardship the staff are efficient and friendly and knowledgeable too. We locals are lucky to have a place of this calibre on our doorstep, visitors who stay here are just lucky.”

Donna M

“Extraordinary luxury hotel. This hotel simply could not be improved upon! The building is lovely with an effortlessly elegant decor. We had a large suite with a second room for our son, separated by a huge bathroom. The room was perfect, with just the right amount of flair and panache without feeling overdone. Our bed was extremely comfortable and the linens were fantastic. The whole property has several wrap around porches, which are great for sitting outside and taking in the stunning views of the property, including a small vineyard. The setting is so serene — you are minutes from the local wineries and restaurants but you feel completely away from everything. We went on a tour with the gardener, who showed us the chickens (fresh eggs for breakfast every day!) and beautiful stream and plants. There are lots of citrus trees and gardens on the grounds. In the evenings, we enjoyed canapés and wine in a small chapel on the property, next to a roaring fire. And the food was delicious throughout! We enjoyed our evening dinners immensely and also had very tasty breakfasts, including local preserves and fresh juice. The staff was super friendly and made all of us, including our 8-year old son, feel so welcome. The manager was wonderful and made sure we all felt special. I would highly recommend this location.”

CK107 – San Francisco

“Amazing! The Marlborough Lodge is just amazing! Wonderful room with a perfect bedding. Huge bathroom. Refined decoration. The convent, separate from the the main premise, is a unique place to have an appetitive before the diner. Very nice and professional staff. Interesting wine list. A place to be in the Marlborough Region.”

FM – Belgium

“My dad and I stayed here for 4 nights, actually it was so good, we extended! From the rooms, to breakfast and dinner, to the grounds and staff, the lodge exceeds even the most distinguished expectations! I have stayed in the best hotels around the world, but The Marlborough Lodge is without hesitation one of those places where you will always remember every detail because they exceeded in every category! Can't wait to return!”

ThomasNY