Terms & Conditions

We welcome your booking at The Marlbourough Lodge. See below for our payment terms and cancellations policy. See also the Bookings and Guest Information page for more information. 

We'd love to hear from you: +64 3 570 5700 | [email protected]

Lodge Tariff

Lodge rates include:

  • Premium Lodge Suite, Lodge Suite or Lodge Room
  • Pre-dinner drink and canapes
  • Gourmet dinner (excluding beverages)
  • Full continental and cooked breakfast options
  • Free minibar
  • Free Wi-Fi use throughout the lodge
  • New Zealand Goods and Services Tax (GST)

Rooms & Suites

  • The Lodge has 10 Suites:  Premium Suites (4 upstairs and 1 downstairs), Lodge Suites (upstairs & downstairs) and Lodge Rooms (2 downstairs), plus a Twin Room which can be used as part of 2-4 bedroom Family Suite option.
  • Each Room & Suite (except the Twin Room) has it's own private ensuite featuring toilet, walk in shower and double vanity. Most Suites also have a two-person bath.
  • The Rooms have a queen bed and all Lodge Suites and Premium Suites have a king bed - with double and most with twin options.
  • All Suites are furnished with lounge chair(s), wardrobe or hanging space, mini-fridge and Nespresso coffee machine
  • Rooms are furnished with hanging space on wall, mini-fridge and Nespresso coffee machine

Room / Suite Capacity

All Rooms have a maximum capacity of 2 people.

Premium Suites have a normal capacity of 2 people. However, for an additional charge, a rollaway bed can be added by arrangement for  a max of 1 child giving a maximum capacity of 3 guest for an additional charge. Please enquire if you wish to add a rollaway bed.

Single Occupancy

There is a reduction in the Suite/Room rates for single occupancy. Please enquire.

Seasons

High season 1 November - 31 March, Shoulder Season 1 - 30 April & 1- 31 Oct, Low Season 1 May - 30 September

Minimum Length of Stay

No minimum length of stay except for 1 November – 31 March inclusive, which has a two night minimum length of stay. 

Check in / Out

Check in is available from 2.00pm.Check out is available until 11.00am. Enquire whether late check out is possible. We do not accept Check in's or Check out's on 25 December (Christmas Day)

Child Policy

Children eight years and older are welcome to stay when we have other guests. Children of all ages are welcome when the lodge is booked exclusively. We offer a Family Suite option by arrangement - please enquire.

Payment Terms

Standard Payments

  • Rooms may be “held” at no charge for a maximum of 7 working days and then must be confirmed with a deposit payment of 10% or released.
  • Deposit payment is refundable if cancelled more than 60 days out from the date of stay.
  • All bookings for The Marlborough Lodge must be paid in full 30 days prior to the date of stay.

Festive Season Payments

This applies to the festive season date range of 20 December to 5 January:

  • 25% deposit at the time of reservation.
  • Further 25% payable 90 days out from date of stay
  • Balance of payment 60 days out from the date of stay.
  • Festive Season surcharge of $575 per suite/room applies for Christmas Day (25 December) and New Years Eve (31st December)

Group Bookings Payments - Outside of Festive Season

For bookings of 4 Rooms/Suites or more:

  • 25% deposit at the time of reservation - deposit is non-refundable.
  • Payment in full 60 days prior to the date of stay.

Exclusive Lodge Use Payments

Applies to all reservations for Exclusive Use of the lodge including weddings and events:

  • 25% deposit at the time of reservation - deposit is non-refundable.
  • Payment in full 90 days prior to the date of stay.

Cancellation Policy

Standard Cancellations

  • Cancellation more than 60 days out from the date of stay – your 10% deposit will be fully refunded.
  • Cancellation within 60 days from the date of stay – 10% cancellation fee (loss of deposit).
  • Cancellation within 30 days from the date of stay – cancellation fee of 100% will be charged.

Festive Season Cancellations

This applies to the festive season date range of 20 December to 5 January:

  • Cancellations more than 90 days from the date of stay - loss of deposit
  • Cancellation within 90 days from the date of stay – Cancellation fee of 50%.
  • Cancellation within 60 days from the date of stay – Cancellation fee of 100%.

Group Booking Cancellations - Outside of Festive Season

For bookings of 4 Rooms/Suites or more:

  • Cancellation more than 90 days out from the date of stay – Cancellation fee of 25%.
  • Cancellation within 90 days from the date of stay – Cancellation fee of 25%.
  • Cancellation within 60 days from the date of stay – Cancellation fee of 50%.
  • Cancellation within 30 days from the date of stay – Cancellation fee of 100%.

Exclusive Lodge Use Cancellations - Outside of Festive Season

Applies to all reservations for Exclusive Use of the lodge including weddings and events:

  • Cancellation more than 90 days out from the date of stay – Cancellation fee of 25%.
  • Cancellation within 90 days from the date of stay – Cancellation fee of 50%.
  • Cancellation within 60 days from the date of stay – Cancellation fee of 100%.

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What our customers say

We spent three nights at The Marlborough Lodge at the end of a vacation through the South Island. What an ending! From the moment we stepped out of the car, Karen and her staff treated us like royalty; our every wish was there command! The lodge and its rooms are beautiful (stay in the Chapel room if you can); the grounds are gorgeous; the food is to-die-for -- both breakfast and dinner! This was a very self-indulgent way to end a. vacation. If I didn't live around the world from there I would definitely go back!!!

bjbromberg

From stepping out of our car to the moment we left ,after two days stay at Marlborough,we were cosseted and cared for in every detail.The house and gardens are breathtaking ,and created with attention to the minutest detail. The hospitality is second to none and the food is out of this world,having travelled extensively over 50 years,we can say that Marlborough Lodge is exceptional , thank you to all the lovely people who made our stay so very enjoyable

Stanley B

We were on a holiday driving from Auckland to Queenstown and this was a stop in the winelands of Blenheim suggested and arranged by our tour company. We had got the ferry across from Wellington in the morning, picked up the next car and drove south for about 30 minutes. I had sorted the route so as we came into towards the Blenheim area we went to four wineries for tastings before getting to the hotel. The hotel is very close to the wineries and we got there mid afternoon. Turning down a track you go a short way down a winding track and then come to a lovely quite small looking building. We were instantly greeted by a really friendly lady who made us feel immediately welcome. Our bags were taken from the car and straight to the room while she gave us a quick walk around what used to be a convent. This is a lovely place, very peaceful, lovely grounds, lovely rooms and very homely. Pre dinner drinks were suggested in what used to be the chapel and now a lovely lounge with a small bar and was so relaxing. Dinner is equally good in a very relaxed dining room. Excellent food and service. This place is relaxed homely luxury and it was a great pity our plans only allowed one night. If you have more time than we allowed, perhaps stay two nights, or more, while taking the whole day to look around the lovely wine region.

Mike C

How anybody could not give this 5 stars is beyond me! From the initial greeting with a lovely sauvignon ( Giesen) to the great food and gorgeous room upstairs with a view over the recently renovated chapel everything was wonderful. Go for a walk round the gardens as they are very pretty and lots of fruit to pick. The predinner drinks are free flowing and sitting out by the fire even on warm night was a perfect way to start the evening. We took the Lodge bikes and did a wine tour on the bikes - was flat and taking it steady was a lovely way to see the area and taste lots of the wine. Couldn't imagine staying anywhere else in Marlborough. Thank you to Karren and all her team

DerekIlkley