Terms & Conditions

We welcome your booking at The Marlbourough Lodge. See below for our payment terms and cancellations policy. See also the Bookings and Guest Information page for more information. 

We'd love to hear from you: +64 3 570 5700 | [email protected]

Lodge Tariff

Lodge rates include:

  • Premium Lodge Suite, Lodge Suite or Lodge Room
  • Pre-dinner drink and canapes
  • Gourmet dinner (excluding beverages)
  • Full continental and cooked breakfast options
  • Free minibar
  • Free Wi-Fi use throughout the lodge
  • New Zealand Goods and Services Tax (GST)

Rooms & Suites

  • The Lodge has 10 Suites:  Premium Suites (4 upstairs and 1 downstairs), Lodge Suites (upstairs & downstairs) and Lodge Rooms (2 downstairs), plus a Twin Room which can be used as part of 2-4 bedroom Family Suite option.
  • Each Room & Suite (except the Twin Room) has it's own private ensuite featuring toilet, walk in shower and double vanity. Most Suites also have a two-person bath.
  • The Rooms have a queen bed and all Lodge Suites and Premium Suites have a king bed - with double and most with twin options.
  • All Suites are furnished with lounge chair(s), wardrobe or hanging space, mini-fridge and Nespresso coffee machine
  • Rooms are furnished with hanging space on wall, mini-fridge and Nespresso coffee machine

Room / Suite Capacity

All Rooms have a maximum capacity of 2 people.

Premium Suites have a normal capacity of 2 people. However, for an additional charge, a rollaway bed can be added by arrangement for  a max of 1 child giving a maximum capacity of 3 guest for an additional charge. Please enquire if you wish to add a rollaway bed.

Single Occupancy

There is a reduction in the Suite/Room rates for single occupancy. Please enquire.

Seasons

High season 1 November - 31 March, Shoulder Season 1 - 30 April & 1- 31 Oct, Low Season 1 May - 30 September

Minimum Length of Stay

No minimum length of stay except for 1 November – 31 March inclusive, which has a two night minimum length of stay. 

Check in / Out

Check in is available from 2.00pm.Check out is available until 11.00am. Enquire whether late check out is possible. We do not accept Check in's or Check out's on 25 December (Christmas Day)

Child Policy

Children eight years and older are welcome to stay when we have other guests. Children of all ages are welcome when the lodge is booked exclusively. We offer a Family Suite option by arrangement - please enquire.

Payment Terms

Standard Payments

  • Rooms may be “held” at no charge for a maximum of 7 working days and then must be confirmed with a deposit payment of 10% or released.
  • Deposit payment is refundable if cancelled more than 60 days out from the date of stay.
  • All bookings for The Marlborough Lodge must be paid in full 30 days prior to the date of stay.

Festive Season Payments

This applies to the festive season date range of 20 December to 5 January:

  • 25% deposit at the time of reservation.
  • Further 25% payable 90 days out from date of stay
  • Balance of payment 60 days out from the date of stay.
  • Festive Season surcharge of $575 per suite/room applies for Christmas Day (25 December) and New Years Eve (31st December)

Group Bookings Payments - Outside of Festive Season

For bookings of 4 Rooms/Suites or more:

  • 25% deposit at the time of reservation - deposit is non-refundable.
  • Payment in full 60 days prior to the date of stay.

Exclusive Lodge Use Payments

Applies to all reservations for Exclusive Use of the lodge including weddings and events:

  • 25% deposit at the time of reservation - deposit is non-refundable.
  • Payment in full 90 days prior to the date of stay.

Cancellation Policy

Standard Cancellations

  • Cancellation more than 60 days out from the date of stay – your 10% deposit will be fully refunded.
  • Cancellation within 60 days from the date of stay – 10% cancellation fee (loss of deposit).
  • Cancellation within 30 days from the date of stay – cancellation fee of 100% will be charged.

Festive Season Cancellations

This applies to the festive season date range of 20 December to 5 January:

  • Cancellations more than 90 days from the date of stay - loss of deposit
  • Cancellation within 90 days from the date of stay – Cancellation fee of 50%.
  • Cancellation within 60 days from the date of stay – Cancellation fee of 100%.

Group Booking Cancellations - Outside of Festive Season

For bookings of 4 Rooms/Suites or more:

  • Cancellation more than 90 days out from the date of stay – Cancellation fee of 25%.
  • Cancellation within 90 days from the date of stay – Cancellation fee of 25%.
  • Cancellation within 60 days from the date of stay – Cancellation fee of 50%.
  • Cancellation within 30 days from the date of stay – Cancellation fee of 100%.

Exclusive Lodge Use Cancellations - Outside of Festive Season

Applies to all reservations for Exclusive Use of the lodge including weddings and events:

  • Cancellation more than 90 days out from the date of stay – Cancellation fee of 25%.
  • Cancellation within 90 days from the date of stay – Cancellation fee of 50%.
  • Cancellation within 60 days from the date of stay – Cancellation fee of 100%.

Would you like to book with us?

What our customers say

A former convent on 16 beautifully landscaped acres updated to the highest standard. Our stay was was one of the highlights of our visit to New Zealand. Foremost in our experience was the warm attention of Manager Karen and Owner Angela which carried through the entire staff. The building is charming, the gardens beautiful.

Win Fowler

This was our second stay here, though it was the Old St. Mary’s Convent when we stayed in 2009. There have been significant changes made inside - the rooms are more modern and elegant but still very comfortable and spacious. The chapel is now used as the gathering spot for afternoon canapés and drinks prior to dinner, with a large fireplace outside where we could visit with our hosts and fellow guests. The manager, Karen, was extremely attentive to our every need and the staff, Lindsey and Heaven, were fun to visit with and equally attentive. Everyone’s attention to detail is impressive, to say the least. We came away feeling quite pampered! And we really enjoyed meeting Maria, who cares for the beautiful grounds, to share memories from our earlier visit. Be sure to walk around the grounds to admire Maria’s good work and view the gardens - and, by all means, visit the chickens! I especially enjoyed walking along the creek and photographing the various species of birds that gather there. Lastly, as others have noted, the location is perfect for setting out to visit the many nearby wineries.

gleno51

From stepping out of our car to the moment we left ,after two days stay at Marlborough,we were cosseted and cared for in every detail.The house and gardens are breathtaking ,and created with attention to the minutest detail. The hospitality is second to none and the food is out of this world,having travelled extensively over 50 years,we can say that Marlborough Lodge is exceptional , thank you to all the lovely people who made our stay so very enjoyable

Stanley B

My wife and I spent 3 night at this lodge. Everything was great : the room ( super clean and very well appointed), the food ( excellent breakfast and superb dinner) , the staff ( Karen, the General Manager is a super friendly and professional person that managed very well her excellent team), the property in general ( a beautiful lodge perfectly sitting in a wonderful garden).... We normally stay at 5 stars hotel around the globe but this one is one of the few we will remember . Thank you !!

giogio42